Shipping policy

Shipping Information

Shipping Partners

We ship Australia-wide using Australia Post and CouriersPlease.

Your shipping provider may vary depending on your location, parcel size and delivery requirements.

Where We Ship

We currently ship within Australia only.

Processing Time

Orders are packed and dispatched Monday to Friday, excluding public holidays.

Orders placed after 12pm on Friday will be processed from the following business day.

Once your order has been dispatched, you'll receive a confirmation email with tracking details.

Estimated Delivery Times

Standard Shipping: 2–6 business days

Express Shipping: 1–3 business days

Delivery times are estimates and may vary depending on your location, peak periods, public holidays or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Tracking Your Order

Once your order has been shipped, you'll receive a tracking number via email so you can follow your parcel's journey.

Lost or Damaged Orders

If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at hello@haizel.com.au so we can assist.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Address Changes

Please ensure your shipping details are correct before placing your order. Once an order has been processed or dispatched, we may be unable to change the delivery address.

Questions?

If you have any questions about your order, please contact us at hello@haizel.com.au.